Dear Indiana Client!
Please Read The Message Below.
The Indiana Senate Enrolled Act No. 240 (March 21st, 2018) places additional requirements on individuals seeking an emotional support animal letter.
“Documentation excludes a health service provider whose sole service to the individual is to provide a verification letter in exchange for a fee” – Therefore, documentation submitted on the basis of a single visit to a health care provider
solely to obtain a “doctor’s note” will generally not be legally sufficient.
(Indiana Senate Enrolled Act No. 240)
To comply with these new regulations, you must follow these steps:
Dear Illinois Client!
Please Read The Message Below.
The new Illinois Animal Assistance Act (January 1st, 2020) places additional requirements on individuals seeking an emotional support animal letter.
“Because a therapeutic relationship requires that care services be provided, in good faith, for an individual’s disability, documentation submitted on the basis of a single visit to a health care provider solely to obtain a “doctor’s note” will generally not be legally sufficient.” (Illinois General Assembly, Public Act 101-0518)
To comply with these new regulations, you must follow these steps:
Dear California Client!
Please Read The Message Below.
Effective Immediately – California ESA Assembly Bill No. 468
In order for an emotional support animal letter to be valid in the state of California, the following requirements must be met:
30 day therapeutic relationship established before letter is issued
The increase of $20 for services is to accommodate California law. Signed written notice regarding new California Bill No. 468 (to be issued by your therapist). If these requirements are not met, your landlord does not have to legally accept
your letter. We understand the inconvenience of having to wait to obtain an ESA letter as part of your treatment plan, but encourage you to make sure you are obtaining your letter ethically and legally to ensure there is no threat of eviction
or removal of your animal from your home. CertaPet has developed a one of a kind process to ensure your letter is valid and recognized by both federal and California law.
Dear Montana Client!
Please Read The Message Below.
Effective Immediately – Montana ESA Assembly HB 703
In order for an emotional support animal letter to be valid in the state of Montana, the following requirements must be met:
1. 30 day therapeutic relationship established before letter is issued
The increase of $20 for services is to accommodate Montana law and includes 2 sessions.
2. Signed written notice regarding new Montana Bill 703 (to be issued by your therapist).
If these requirements are not met, your landlord does not have to legally accept your letter. We understand the inconvenience of having to wait to obtain an ESA letter as part of your treatment plan, but encourage you to make sure you are
obtaining your letter ethically and legally to ensure there is no threat of eviction or removal of your animal from your home. CertaPet has developed a one of a kind process to ensure your letter is valid and recognized by both federal
and Montana law.
Dear Arkansas Client!
Please Read The Message Below.
Effective Immediately – Arkansas ESA Assembly HB 1420
In order for an emotional support animal letter to be valid in the state of Arkansas, the following requirements must be met:
1. 30 day therapeutic relationship established before letter is issued
The increase of $20 for services is to accommodate Arkansas law and includes 2 sessions.
2. Signed written notice regarding new Arkansas Bill 1420 (to be issued by your therapist).
If these requirements are not met, your landlord does not have to legally accept your letter. We understand the inconvenience of having to wait to obtain an ESA letter as part of your treatment plan, but encourage you to make sure you are
obtaining your letter ethically and legally to ensure there is no threat of eviction or removal of your animal from your home. CertaPet has developed a one of a kind process to ensure your letter is valid and recognized by both federal
and Arkansas law.
Dear Iowa Client!
Please Read The Message Below.
Effective Immediately – Iowa Senate Bill 2268
In order for an emotional support animal letter to be valid in the state of Iowa, the following requirements must be met:
1. 30 day therapeutic relationship established before letter is issued
The increase of $20 for services is to accommodate Iowa law and includes 2 sessions.
2. Signed written notice regarding new Iowa Senate Bill 2268 (to be issued by your therapist).
If these requirements are not met, your landlord does not have to legally accept your letter. We understand the inconvenience of having to wait to obtain an ESA letter as part of your treatment plan, but encourage you to make sure you are
obtaining your letter ethically and legally to ensure there is no threat of eviction or removal of your animal from your home. CertaPet has developed a one of a kind process to ensure your letter is valid and recognized by both federal
and Iowa state law.
Dear Louisiana Client!
Please Read The Message Below.
Effective Immediately – Louisiana House Bill 407
In order for an emotional support animal letter to be valid in the state of Louisiana, the following requirements must be met:
1. 30 day therapeutic relationship established before letter is issued
The increase of $20 for services is to accommodate Louisiana law and includes 2 sessions.
2. Signed written notice regarding new Louisiana House Bill 407 (to be issued by your therapist).
If these requirements are not met, your landlord does not have to legally accept your letter. We understand the inconvenience of having to wait to obtain an ESA letter as part of your treatment plan, but encourage you to make sure you are
obtaining your letter ethically and legally to ensure there is no threat of eviction or removal of your animal from your home. CertaPet has developed a one of a kind process to ensure your letter is valid and recognized by both federal
and Louisiana state law.
A new ruling on emotional support animals has been published by the Canadian Transportation Agency as of June 23, 2023 and will go into effect immediately.
Dogs will be the only animals accepted as ESAs, and only dogs that can fit in carriers are allowed in the cabin. The animal carrier must meet the carrier’s conditions and restrictions for carriage of animal carriers in the cabin (please see each carrier’s stipulations for sizing of carriers), and the ESD must remain in the carrier for the duration of its time in the passenger cabin.
This law does not affect ESAs for housing.
We are experiencing a delay in the selected state up to 7 business days.
Due to the holiday, there may be a slight delay in processing your request. We appreciate your patience and wish you a wonderful celebration!
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Please be aware that due to the new ruling by the Department of Transportation that went into effect on January 11, 2021, airlines no longer have to legally recognize emotional support animals for air travel. Most major airlines are not recognizing ESAs.
By checking the box below, you acknowledge that you are aware of the limitations an ESA travel letter provides. By the new federal ruling, if you have a dog, you may be able to qualify for a psychiatric service dog recommendation, which we can assist you with.
This does not affect ESAs for housing and your landlord is required by federal law to recognize them.
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Just enter your information below and we will connect you to one of our Licensed Mental Health Professionals.
The process is quick and easy. You will schedule your ESA Letter within two business days.
Our therapists are currently online and ready to process your ESA Letter now.
Join More Than 55,000 Satisfied CertaPet Users Just Like You!
Your consultation is protected by CertaPet’s Money-Back Guarantee.
If your application is not approved for any reason by the Licensed Mental Health Professional your fee will be refunded, excluding only a USD40 consultation fee.
Gain peace of mind by living and traveling with your ESA.
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“ The support that I got from CertaPet was awesome. I had tried for weeks with another company to get the letter that I needed to get my dog on an airplane.
After weeks I gave up and contacted CertaPet. Within 24 hours I had the acceptance I needed followed by the hard copy being received within 48 hours because it was overnighted.
I appreciate CertaPet and I would recommend them to anyone. ”
Harriet G.“ I could have not been any happier with the service CertaPet provided for me. The entire process was extremely fast and the communication on their end was beyond perfect!
I ran into a huge issue with my apartment complex and had been going back and forth. CertaPet contacted my leasing office personally and help resolve the issue of being able to have my ESA dog.
I’d like to thank CertaPet so much for their help, it truly meant a lot to me. ”
Cruz G.CertaPet has helped over 27,000 pet owners, just like you, get an Emotional Support Animal.
We have over 1,500 reviews on Google, Yelp, Facebook, and ShopperApproved.
Our Licensed Mental Health Professional network covers 45 states and has more than 30 members.
Additionally, CertaPet is BBB Accredited.
Still unsure a1bout CertaPet? Just call us at {{ cc.getSupportPhone() }} and speak with a member of our customer support team.
First you need to select which ESA Letter is best suited for you: Housing, Travel or Combined. You then need to purchase a consultation with a mental health professional.
You will then fill out a more in-depth assessment and receive a phone call from your licensed mental health professional. Your assigned mental health professional will determine whether or not you would benefit from an ESA. If approved, they will personally write a licensed recommendation for an Emotional Support Animal.
If approved, you will get a digital copy of your emotional support animal letter.
If you do not hear from us within this time, please contact our support team.
Your consultation is protected by CertaPet’s Money-Back Guarantee.
If, for any reason, your application is not approved by the Licensed Mental Health Professional your fee will be refunded, excluding a USD40 consultation fee.
There are two main federal laws that apply to ESAs: the Air Carrier Access Act, and the Fair Housing Act. Our ESA Letters are fully compliant with these laws and are all approved by fully qualified mental health professionals. This ensures our letters are 100% legal.
CertaPet is also the only HIPAA (Health Insurance Portability and Accountability Act) Compliant website that can give you a certified ESA letter.
Our LMHPs consist of Licensed Marriage and Family Therapists, Licensed Clinical Social Workers, Licensed Clinical Professional Counselors, and Licensed Mental Health Counselors.
All of our Licensed Mental Health Professionals are fully qualified and have passed board exams. The LMHP we select will be one that is legally qualified to approve ESA Letters for your state.
First you need to select which ESA Letter is best suited for you: Housing, Travel or Combined. You then need to purchase a consultation with a mental health professional.
If your pet lives with you then you should get the Housing letter. If you expect to fly at least once in the next year, then we recommend getting the combined Housing and Travel letter. This combination will save you the most money. If you own your own home or already have a Housing letter, then you should get the Travel letter on its own.
The ESA Letter comes directly from a LMHP with their license number and their contact information. The letter will come on the professional letterhead of the licensed mental health professional and have everything legally needed for an ESA prescription within the body of the letter.
No. Your ESA Letter covers all the legal requirements.
Occasionally, custom forms are required. If a custom form is needed then you can login to the CertaPet platform and request one from your therapist.
We send you a digital copy of your ESA letter.
For landlords, we strongly recommend that you present the letter immediately in-person. Nearly all landlords are extremely accommodating.
For airlines, you must call the airline during booking or a couple of weeks prior to your flight.
Your rights depend on which ESA letter you applied for.
The Housing ESA letter entitles you to qualify for no-pet housing (in apartments with more than 4 units and houses where the landlord owns multiple properties). This means that even if an apartment is listed as not allowing pets, you are legally protected to have one. You also won’t have to pay a pet deposit and can’t be charged a pet fee by the owner.
With the travel letter you will also be able to to fly with your pet in the cabin with no additional fee.
Your ESA Letter will last for one year. You can then have the opportunity to renew your ESA Letter via CertaPet at a discounted rate.
Yes, during the Assessment you can select the option for Campus Housing Letter.
NO! The ESA letter signed by a mental health professional is all you need. Registering your pet on a "registry site" is not a legal requirement for ESAs.
The letter, signed by a Licensed Mental Health Professional, is the only thing that is legally recognized.
Vests, ID Cards, and tags are accessories that may make it easier to identify your ESA but are not necessary. Still, many of our customers find the accessories very helpful for letting others know you have an ESA.
Or you can chat with us below.
