Recent  {{cc.showSessionRequiredPopUpState}} regulations now require that sessions and other therapeutic services be administered alongside an emotional support animal verification letter or it will be considered invalid.

To comply with these new regulations, you must set up an initial session with your therapist through the ThriveTalk platform to establish a baseline for therapeutic engagement.

Once you complete an initial session, you will have access to complete the assessment for an emotional support animal. During this time, you will also have to purchase and schedule your two follow-up sessions with your therapist on ThriveTalk. If you're approved, you then receive your ESA Letter from CertaPet.

Reminder: Before you can receive your signed ESA Letter, you'll need to schedule your 2 follow-up sessions with your therapist on ThriveTalk. After the therapist has confirmed that you have set up your 2 follow on sessions, your ESA Letter will be sent to you.

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The process is quick and easy. You will receive your ESA Letter within two business days.

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Your consultation is protected by CertaPet’s Money-Back Guarantee.

If your application is not approved for any reason by the Licensed Mental Health Professional your fee will be refunded, excluding only a USD35 consultation fee.

Gain peace of mind by living and traveling with your ESA.

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Now You Can Automatically RenewYour ESA Letter

An ESA Letter must be renewed every year. In the past, this has meant your only choice would be to keep an eye on the calendar and renew it manually when the time came.

But there's a better way: CertaPet Auto-Renew.  By choosing this option, you don't have to do anything – you'll automatically be set up with a renewal appointment.

Even better, you'll get a 10% discount on the next letter! No more worrying about renewing AND you get a discount – you'd be crazy not to use auto-renew!

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See What Others Are Saying About the CertaPet Experience

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  The support that I got from CertaPet was awesome.  I had tried for weeks with another company to get the letter that I needed to get my dog on an airplane.

After weeks I gave up and contacted CertaPet.  Within 24 hours I had the acceptance I needed followed by the hard copy being received within 48 hours because it was overnighted.

I appreciate CertaPet and I would recommend them to anyone.

Harriet G.

  I could have not been any happier with the service CertaPet provided for me.  The entire process was extremely fast and the communication on their end was beyond perfect!

I ran into a huge issue with my apartment complex and had been going back and forth. CertaPet contacted my leasing office personally and help resolve the issue of being able to have my ESA dog.

I’d like to thank CertaPet so much for their help, it truly meant a lot to me.

Cruz G.

Frequently Asked Questions

The CertaPet Process

  • How do I know that CertaPet is legitimate?

    CertaPet has helped over 27,000 pet owners, just like you, get an Emotional Support Animal.

    We have over 1,500 reviews on Google, Yelp, Facebook, and ShopperApproved.

    Our Licensed Mental Health Professional network covers 45 states and has more than 30 members.

    Additionally, CertaPet is BBB Accredited.

    Still unsure about CertaPet? Just call us at   {{ cc.getSupportPhone() }}  and speak with a member of our customer support team.

  • I just completed the screening. What’s next?

    First you need to select which ESA Letter is best suited for you: Housing, Travel or Combined. You then need to purchase a consultation with a mental health professional.

    You will then fill out a more in-depth assessment and receive a phone call from your licensed mental health professional. Your assigned mental health professional will determine whether or not you would benefit from an ESA. If approved, they will personally write a licensed recommendation for an Emotional Support Animal.

  • How long does the approval process take?

    If approved, you will get a digital copy of your emotional support animal letter and a physical copy will be sent via USPS Priority Mail within 5 days.

    If you do not hear from us within this time, please contact our support team.

  • What is the refund policy?

    Your consultation is protected by CertaPet’s Money-Back Guarantee.

    If, for any reason, your application is not approved by the Licensed Mental Health Professional your fee will be refunded, excluding a USD35 consultation fee.

  • How do I know that this is legal?

    There are two main federal laws that apply to ESAs: the Air Carrier Access Act, and the Fair Housing Act. Our ESA Letters are fully compliant with these laws and are all approved by fully qualified mental health professionals. This ensures our letters are 100% legal.

    CertaPet is also the only HIPAA (Health Insurance Portability and Accountability Act) Compliant website that can give you a certified ESA letter.

  • What kind of Licensed Mental Health Professional will sign my letter?

    Our LMHPs consist of Licensed Marriage and Family Therapists, Licensed Clinical Social Workers, Licensed Clinical Professional Counselors, and Licensed Mental Health Counselors.

    All of our Licensed Mental Health Professionals are fully qualified and have passed board exams. The LMHP we select will be one that is legally qualified to approve ESA Letters for your state.

ESA Letter Basics

  • Which ESA Letter should I choose?

    First you need to select which ESA Letter is best suited for you: Housing, Travel or Combined. You then need to purchase a consultation with a mental health professional.

    If your pet lives with you then you should get the Housing letter. If you expect to fly at least once in the next year, then we recommend getting the combined Housing and Travel letter. This combination will save you the most money. If you own your own home or already have a Housing letter, then you should get the Travel letter on its own.

  • What does the letter look like?

    The ESA Letter comes directly from a LMHP with their license number and their contact information. The letter will come on the professional letterhead of the licensed mental health professional and have everything legally needed for an ESA prescription within the body of the letter.

  • Will I need additional forms besides the letter?

    No. Your ESA Letter covers all the legal requirements.

    Occasionally, custom forms are required. If a custom form is needed then you can login to the CertaPet platform and request one from your therapist.

Using Your ESA Letter

  • How do I submit my ESA Letter to a landlord or airline?

    We send you copies of your ESA letter both digitally and in the mail.

    For landlords, we strongly recommend that you present the letter immediately in-person. Nearly all landlords are extremely accommodating.

    For airlines, you must call the airline during booking or a couple of weeks prior to your flight.

  • What rights do I get with an ESA Letter? Where can I take my ESA Letter?

    Your rights depend on which ESA letter you applied for.

    The Housing ESA letter entitles you to qualify for no-pet housing (in apartments with more than 4 units and houses where the landlord owns multiple properties). This means that even if an apartment is listed as not allowing pets, you are legally protected to have one. You also won’t have to pay a pet deposit and can’t be charged a pet fee by the owner.

    With the travel letter you will also be able to to fly with your pet in the cabin with no additional fee.

  • Does the ESA Letter expire? How often do I need to renew?

    Your ESA Letter will last for one year. You can then have the opportunity to renew your ESA Letter via CertaPet at a discounted rate.

  • Can I use this for campus housing?

    Yes, during the Assessment you can select the option for Campus Housing Letter.

Additional Questions

  • Do I need to use a "registration" site to make my pet as an ESA?

    NO! The ESA letter signed by a mental health professional is all you need. Registering your pet on a "registry site" is not a legal requirement for ESAs.

  • Will I need additional accessories like vests and an ID card?

    The letter, signed by a Licensed Mental Health Professional, is the only thing that is legally recognized.

    Vests, ID Cards, and tags are accessories that may make it easier to identify your ESA but are not necessary. Still, many of our customers find the accessories very helpful for letting others know you have an ESA.

Or you can chat with us below.